Additional Services

Customers that have an active support subscription benefit from the following:

• Software updates
• Phone and email help desk support
• Support ticket system accessible through your web account

Customers that are not on a subscription plan and do not have a support agreement may still use their purchased Soaring Software Solutions, Inc. product(s).

A member of the Soaring Software Solutions, Inc. team will travel to your location and teach a class that encompasses all features of the software customized for your specific needs. There is no minimum or maximum class size for this training. The only limitation is the size of the facility you can provide for the training.

Training is performed at the Soaring Software Solutions, Inc. office located in Swanton, OH. This training is quoted per trainee attending per day. There is no maximum or minimum class size. It is recommended to bring your mobile computer to follow along with the course, but not necessary.

A web based training presentation will be available to allow our trainer and any number of trainees to participate in a live online training experience. A computer with an internet connection will be necessary for the training. The video portion of the training will be handled through screen sharing of the trainer's computer through the web conference provider and the audio provided through the conference provider supports two way talking, allowing for questions and answers during the training.

Training videos will soon be available as a subscription based service. When subscribed, your SoaringSoftware.com account will have access to a multitude of training videos and tutorials created in-house by our developers and IT personnel.

Custom reports can be ordered and imported into your TCMax installation. Reports are quoted by estimated hours for the report. Once the report has been created, using the built-in Report Designer, you will be able to import the created report which will become usable immediately.

Custom graphs and charts can be ordered and imported into your TCMax installation. Graphs and charts are quoted by estimated hours for the graphs or charts. Once the graphs or charts have been created using the built-in Chart Designer, you will be able to import the created chart or graph which will become usable immediately.