Support Subscription

Customers that have an active support subscription benefit from the following:

• Software updates

• Phone and email help desk support

• Support ticket system accessible through your web account

Customers that are not on a subscription plan and do not have a support agreement may still use their purchased Soaring Software Solutions, Inc. product(s).

Custom Reports

Custom reports can be ordered and imported into your TCMax installation. Reports are quoted by estimated hours for the report. Once the report has been created, using the built-in Report Designer, you will be able to import the created report which will become usable immediately.

Custom Charts/Graphs

Custom graphs and charts can be ordered and imported into your TCMax installation. Graphs and charts are quoted by estimated hours for the graphs or charts. Once the graphs or charts have been created using the built-in Chart Designer, you will be able to import the created chart or graph which will become usable immediately.

On-Site Training

A member of our training team will travel to your location and teach a customized TCMax class that focuses on your specific wants and needs. Our trainer will be happy to educate your end users on all the features and functions of the software while answering all their questions. There is no limit to the class size for this training. This service is priced at rate per training day.

Training at Soaring

We invite our customers to come to our office in Swanton, Ohio for a TCMax training class. This service is priced per trainee per day. Just like our on-site training, we tailor the training to focus on the needs of the customer. Q & A is strongly encouraged. We recommend to bring a mobile computer to follow along with the course, but not required.

Remote Training

A web based training presentation will be available to allow our trainer and any number of trainees to participate in a live online training experience. A computer with an internet connection will be necessary for the training. We utilize a web conference provider to share the screen of our trainer to the audience. The web training sessions are recorded and shared back to you for future employee and retraining opportunities.